ASKO Singapore
Warranty Terms
& Service Conditions

All warranty coverage and after-sales service for ASKO products in Singapore are fulfilled by The K Word Pte. Ltd., the authorised distributor of ASKO in Singapore.

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Warranty claims, service arrangements, parts replacement and related support will be handled in accordance with the warranty terms stated on this page.

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1. Warranty coverage

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Unless otherwise stated, ASKO household appliances purchased in Singapore from The K Word Pte. Ltd. or authorised ASKO dealers are covered by a 24-month warranty.

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The warranty period starts from the date of purchase shown on the original sales receipt, invoice or the date of delivery reflected on the delivery order, whichever is applicable.

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Warranty registration does not change or extend the warranty start date.

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Any repair or replacement carried out during the warranty period does not extend or restart the original warranty period.

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2. Covered products

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This warranty applies to ASKO household products sold new in Singapore by The K Word Pte. Ltd. or authorised ASKO dealers for residential use only.

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Covered products may include, where applicable:

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• ovens

• cooktops

• cooker hoods

• dishwashers

• refrigerators and freezers

• wine cabinets

• washing machines

• dryers

• drying cabinets

• coffee machines

• warming drawers and related built-in drawers

• original ASKO accessories supplied with or for these appliances

 

3. Scope of warranty

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This warranty covers defects in materials and workmanship under normal residential use.

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Depending on the product type, warranty coverage may include electrical, mechanical, cooling, washing, drying or functional system parts.

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Labour for warranty repairs carried out by The K Word Pte. Ltd. or its authorised service partners is included during the warranty period, subject to the terms stated on this page.

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4. Residential use only

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This warranty applies only when the appliance is used in a private residential home.

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Commercial, industrial or shared-facility use is not covered. This includes, but is not limited to, restaurants, cafés, offices, hostels, laundrettes, serviced apartments, commercial kitchens and other non-residential environments.

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Use of the appliance outside normal residential conditions may void the warranty.

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5. Local purchase and authorised dealers

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This warranty applies only to ASKO products bought new in Singapore from The K Word Pte. Ltd. or authorised ASKO dealers.

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Parallel imports, grey-market units, overseas purchases, second-hand products and resold products are not covered.

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6. Proof of purchase

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Customers must provide the original proof of purchase, such as a receipt or invoice, showing the date of purchase, product model and authorised dealer.

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Where applicable, The K Word Pte. Ltd. may also request the delivery order, product serial number, warranty registration record or other supporting documents.

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If proof of purchase is missing, incomplete or unclear, The K Word Pte. Ltd. may reject the warranty claim or treat the service request as out-of-warranty.

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7. Installation and use conditions

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The appliance must be installed, used, cleaned and maintained according to ASKO’s installation and user manuals.

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This warranty does not cover faults, damage or performance issues caused by incorrect installation, unsafe installation, insufficient ventilation, unsuitable cabinetry, incorrect electrical, water or gas connection, poor drainage, unstable voltage, improper use or failure to follow the user manual.

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The K Word Pte. Ltd. may refuse service if the appliance is installed in a way that is unsafe, inaccessible or not in accordance with ASKO’s installation requirements.

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8. Consumables, accessories and wear-and-tear items

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This warranty does not cover consumables, accessories or parts that naturally wear out through normal use, unless the issue is caused by a confirmed manufacturing defect.

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Examples may include:

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• bulbs and lamps

• filters, including grease, carbon, air and water filters

• hoses, pipes and connectors

• seals, gaskets and similar wear items

• trays, racks, shelves, baskets and removable accessories

• knobs, handles, trims and decorative parts

• batteries, where applicable

• cleaning or maintenance items

 

Damage or functional failure caused by liquid spillage, overflow, limescale, blockage, grease, food residue, detergent residue, foreign objects, debris, grime or insufficient user maintenance is not covered.

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9. Cosmetic damage and glass parts

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Cosmetic issues are not covered when they do not affect the safe and proper function of the appliance.

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This includes, but is not limited to:

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• scratches

• dents

• stains

• discolouration

• minor rust or ageing caused by normal use, cleaning or environmental conditions

• marks caused by chemical, abrasive or non-recommended cleaning products

 

Glass panels, doors, lids, shelves, hob surfaces and other glass parts are not covered if they are chipped, cracked, scratched, shattered or damaged due to impact, thermal shock, mishandling, improper cookware, improper cleaning, misuse or any other external cause.

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10. External events and accidents

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This warranty does not cover damage or faults caused by events outside the appliance itself, including:

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• power surges or unstable voltage

• lightning

• flooding, water leaks or fire

• pests or insects

• impact, dropping or accidents

• misuse, negligence or mishandling

• unauthorised relocation or reinstallation

• environmental conditions beyond normal residential use

 

11. Unauthorised repairs or modifications

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This warranty may be void if:

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• the serial number, rating label or identification mark is removed, damaged or unreadable

• the appliance has been opened, modified, repaired or serviced by an unauthorised person

• non-genuine, unsuitable or unauthorised parts have been used

• the appliance has been altered from its original condition

• the fault is caused by improper installation, repair, maintenance or modification

 

12. Territorial scope

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This warranty is valid only in Singapore.

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Warranty service will be provided only by The K Word Pte. Ltd. or its authorised service partners within Singapore.

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13. Non-transferability

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This warranty applies only to the original end-user purchaser.

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It is not transferable to a new owner, subsequent purchaser or a different installation address, unless otherwise agreed in writing by The K Word Pte. Ltd..

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14. Service access and charges

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The K Word Pte. Ltd. may charge inspection, diagnosis, transport or service fees where:

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• no fault is found

• the issue is not covered under warranty

• the product is outside the warranty period

• the fault is caused by misuse, poor maintenance or incorrect installation

• the appliance is inaccessible or unsafe to service

• additional labour is required to access, remove or reinstall the appliance

 

The customer is responsible for ensuring that the appliance is reasonably accessible for inspection and service.

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15. Out-of-warranty repairs

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For appliances that are out of warranty or not covered under warranty, The K Word Pte. Ltd. may offer chargeable repairs, subject to inspection, parts availability and service feasibility.

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A quotation may be provided before repair works proceed.

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Any limited repair warranty on replaced parts or completed repair work will be communicated separately, where applicable.

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16. Indirect and consequential losses

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This warranty covers repair or replacement of the appliance or relevant parts, subject to these terms.

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To the fullest extent permitted by law, this warranty does not cover indirect, incidental or consequential losses, including but not limited to:

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• loss of food, wine or ingredients

• damaged laundry or garments

• loss of income or business

• loss of use

• inconvenience

• third-party repair costs

• damage to surrounding furniture, cabinetry, flooring or property

 

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law.

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17. Connected appliances and digital services

 

Some ASKO products may support connected features through the ConnectLife app or other ASKO digital services.

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The operation, availability, account management, software updates and data handling of such digital services may be subject to separate terms and privacy policies provided by ASKO, ConnectLife or their related service providers.

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This product warranty does not cover issues caused by internet connectivity, third-party devices, app settings, user account issues, mobile device compatibility, software changes or service interruptions outside the appliance itself.

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18. Service process

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Before requesting service, customers should refer to the ASKO user manual for basic troubleshooting and care instructions.

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If the issue remains, please contact The K Word Pte. Ltd. with the following information:

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• name

• contact number

• service address

• product model

• product serial number

• description of the issue

• original proof of purchase

• photos or videos of the issue, where helpful

 

The K Word Pte. Ltd. will assess the request and advise on the next steps, which may include troubleshooting, inspection, an authorised service visit, parts replacement or chargeable repair.

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19. Additional or extended warranty coverage

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From time to time, selected products, components or promotions may include additional or extended warranty coverage.

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Such coverage will apply only if it is clearly stated in the product brochure, purchase invoice, promotion terms, warranty registration confirmation or written communication issued by The K Word Pte. Ltd..

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Additional or extended warranty coverage may be subject to separate terms, limitations and exclusions.

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20. Changes to these warranty terms

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The K Word Pte. Ltd. may update these Warranty Terms and Service Conditions from time to time.

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The latest version will be published on our website with the updated date.

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21. Contact us

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For warranty claims, service requests or questions about these terms, please contact:

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The K Word Pte. Ltd.
Email: sharif@thekword.com.sg
Service hotline: +65 6734 2415
Address: 50 Kaki Bukit Place, #01-01, Singapore 415926

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